Solid Edge Vertical Command Bar in 2024 is blinking and locking up the computer

2024-10-10T11:20:27Z
APPLICATION

Summary


Details

Vertical Command Bar in 2024 is blinking and locking up the computer

Solution

Department of Defense customer stated that all users are experiencing a flashing Vertical Command Bar after it is moved, dismissed, and another command is invoked. For one user it has locked up the computer and caused an abort

Clearing HKEY_CURRENT_USER\SOFTWARE\Siemens\Solid Edge\Version 224\PrefSets\Options-Helpers, as outlined in KB Article PL8790112, resolves the problem temporarily.

This was being caused by having Microsoft NetBanner installed, which is part of Windows Secure Host Baseline (SHB) used by government agencies. This required app places a small banner at the top of the screen that displays system information.

Is this particular case the problem goes away if they move Solid Edge to a secondary monitor.

KB Article ID# PL8815095

Contents

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Associated Components

APPLICATION: UI