In this scenario, the customer has an issue using Solid Edge 2023 and Siemens License Server 2.2.2 where the license server fails to provide a license for Solid Edge when the machine is connected through an UTP cable. This behavior occurs despite the correct configuration and proper functioning of the license server when connected via WiFi.
SolutionAdjust network adaptor priority.
In a multi-adaptor environment such as the one described, it may be necessary to set the priority of the primarily used adaptor.
Check to which adaptor the license is set and prioritize the adaptor to ensure it is set to this preference.
Follow these steps to change the network adaptor priority:
- Refer to the article "How to change the priority order of network adaptors on Windows 10" - link provided below for detailed instructions.
- It is recommended to use PowerShell, as explained in the article.
- After adjusting the priority, test if the issue is resolved.
Additional Information:
- It is crucial that the license is set to the correct adaptor based on the network connection being used.
- The provided article on changing network adaptor priority should also be applicable to Windows 11.
Link: How to change the priority order of network adapters on Windows 10
Troubleshooting assistance:
If the above steps do not resolve the issue, provide the "getids_wifi.txt" and "getids_cable.txt" files to the support team for further analysis. These files will help in identifying any discrepancies in the CID information and assist in finding a solution.
How to capture the CID information:
The first step is to capture the GETCID information for both the WiFi and cable connections. This information will help in identifying any differences that may be causing the problem. Follow these steps to capture the GETCID information:
- Ensure that the laptop is connected via WiFi.
- Open Windows Explorer and navigate to the License Server Folder (e.g., C:\Program Files\Siemens\License Server\ugslmd_utils).
- Type "cmd" in the Windows Explorer Address bar to open the command prompt in the folder location.
- In the command prompt, type "getcid.exe /allids > getids_wifi.txt" (you may need to set a path for the file depending on permissions).
- This will create a file named "getids_wifi.txt" in the folder with the collected IDs and information.
- Repeat the same process while the laptop is connected via the UTP cable and name the file "getids_cable.txt".