Solid Edge Resolving File Access Issues Due to Network Failures in Solid Edge

A remote worker encountered an issue while using Solid Edge. When there is a network failure, they cannot open a file. Upon trying to open the file again, they receive an error message stating, "The requested file is opened exclusively and cannot be accessed at this time."

This error occurs because the Solid Edge file is still open by another process on the file server, which is likely caused by the network disconnect. This is an operating system issue, not a Solid Edge issue. To resolve this problem:

1. Reboot the File Server:

• The quickest and simplest method to release the stale file handle lock is to reboot the file server. This will clear the lock and allow the file to be accessed again.

2. Use Third-Party Utilities:

• If rebooting the file server is not feasible, use third-party utilities to release the stale file handle lock. Tools such as LockHunter (https://lockhunter.com/) can help identify and unlock the file. Other similar utilities are also available and can be used to address this issue.

Additional Information:

• Ensure that the file path length does not exceed the maximum limit allowed by the operating system, as overly long paths can cause file access issues.

Verify that no other instance of Solid Edge or any other process is currently accessing the file.

By following these steps, the issue with accessing the Solid Edge file after a network failure should be resolved.