When moving a 3D model in a published HTML file, text fields, images, and callouts disappear and do not remain visible. The "always visible" option is set, but the problem persists. Users expect these elements to stay visible or reappear once the 3D model is no longer moving.

Solution

This behavior is due to the limitations of HTML5, where 3D views have precedence over graphical objects such as text fields, images, and callouts. As a result, these elements may be obscured when the 3D model is manipulated. The specific limitations are documented in the Technical Publication help files, which explain that 3D views will always be on top of other graphical objects.

Steps to Address the Issue:

1. Understand the Limitation:

Recognize that this is a known limitation of HTML5. The Tech Pubs documentation explicitly states that 3D views take precedence over other graphical objects.

2. Alternative Solutions:

Use a different tool such as Quadrispace Reader3D, which allows for better viewing of native file formats without the limitations of HTML5. This tool provides a more satisfactory experience, closer to the original document.

Access the Tech Pubs help files for detailed documentation on publishing limitations:

Technical Publications Help Files

3. Workarounds:

Users can retrieve the text fields, images, and callouts by navigating back and forth in the illustration, although this is not an ideal solution.

For better results and fewer limitations, consider using the Quadrispace Reader3D for viewing 3D models. This free tool offers a closer representation of the original document than HTML5 or PDF formats.

Reference:

Quadrispace Reader3D - http://www.quadrispace.com/products/reader3d