Solid Edge Solid Edge Cloud Gateway "String Was Not Recognized as a Valid Date Time" Error

Customers may encounter an unhandled exception error with the message "String was not recognized as a valid DateTime" when attempting to log in to the Solid Edge Cloud Gateway. 

Following the steps outlined below should resolve the "String was not recognized as a valid DateTime" error and allow the user to log in to the Solid Edge Cloud Gateway. 

1. Install the latest Solid Edge Update.

2. Force a reset of the Solid Edge User Cloud Authentication.

• Delete the default web browser history; going back the last 24 hours should be sufficient.

• Delete all files and folders under "C:\Users\<user_name>\AppData\Local\Siemens\Solid Edge\".

If authentication is reset correctly the user should be presented with the Siemens Authentication page again when running Solid Edge cloud enabled:

If you have further inquiries about Solid Edge Cloud Licensing please refer to the FAQs collection link below:

Solid Edge Cloud License FAQs Collection