A Customer updated from Solid Edge 2023 to Solid Edge 2024. After installation, Solid Edge crashes whenever trying to access a document, either opening an existing Solid Edge file or a template where the user wants to create a new part/assembly/draft.
The crashlog shows nothing to indicate the cause, and Add-ins were all disabled. Crashes occurs with and without the latest Update.
SolutionIn this instance, there was additional software installed - Robo DK - that was not showing up as a Add-in, and which was automatically started when user started Solid Edge.
While Robo DK seemed to work with Solid Edge 2023 without problems, it will cause Solid Edge 2024 to crash. Uninstalling Robo DK will resolve the issue.