The customer has a Solid Edge Mechanical Design bundle which contains multiple Solid Edge Classic Plus licenses which they cannot check out from the license server. The customer uses Solid Edge 2020.
The reason for this is that Solid Edge Mechanical Design Bundle was introduced for Solid Edge 2021 and is only supported by Solid Edge 2021 MP1 and later versions.
NotesIf you have further inquiries about floating Licensing please refer to the FAQs collection link below:
Solid Edge Floating License FAQs Collection