When the customer tries to use the Mesh command, the cursor indicates that it is loading but the command continues as if it had never been clicked. There is no error screen.
First, check the path and permissions to the Nastran folder in the Solid Edge options. Then start Solid Edge with Administrator permissions. After this Solid Edge can be run with regular User permissions.
If the above does not resolve the problem, run the "femapapi.exe" located in the following file path:
"C:\Program Files\Siemens\Solid Edge 2023\Simulation\x64"
Notes