If Staging.Dir is set to a directory on a NAS device (e.g. mapped drive letter) .docx files are not being converted to .pdf by the previewservice.
This issue was primarly seen in customer specific env.
Tc9.1.2.8
Solution
After appending .docx, .xlsx & .pptx in disp_root\Module\Translators\previewservice\previewservice.bat the problem was resolved.
Was:
set EXTVAR=*.ps *.pdf *.hpgl *.cgm *.dxf *.dwg *.prt *.dft *.doc *.xls *.ppt *.calcomp *.txt *.igs
Now:
set EXTVAR=*.ps *.pdf *.hpgl *.cgm *.dxf *.dwg *.prt *.dft *.doc *.xls *.ppt *.calcomp *.txt *.igs *.docx *.xlsx *.pptx
Restart the dispatcher services and it worked all Ok.
Notes