Insights Hub Troubleshooting and asking support for Connectivity problems

When you are trying to upload sensor data to MindSphere via MindConnect devices such as MindConnect Nano, MindConnect IoT2040, MindConnect IoT2050 or MindConnect Software Agent, you may face errors during the steps.

You may resolve it by your self or you should create support ticket for help.

First of all, please read through documents about your MindConnect Device and check all the physical connections and configurations.

MindConnect IoT2040
MindConnect IoT2050
MindConnect Nano
MindConnect Software Agent

If the error is not resolved yet, please follow the steps:

1. Adjust system time of your MindConnect device and try again.

MindConnect IoT2040: Change system time
MindConnect IoT2050: Change system time
MindConnect Nano: Change system time

NOTE1: you should set the current UTC time.
NOTE2: This does not apply to MindConnect Software Agent

2. Update firmware manually and try again.

Manual firmware update of MindConnect IoT2040
Manual firmware update of MindConnect IoT2050
Manual firmware update of MindConnect Nano
Firmware update in Asset Manager for MindConnect Software Agent

3. Refer to Troubleshooting section of the document.

MindConnect IoT2040: Troubleshooting
MindConnect IoT2050: Troubleshooting
MindConnect Nano: Troubleshooting
MindConnect Software Agent: Troubleshooting

If the error still exists, please send a support case via Siemens Support Center with following information for quick investigating and resolution.

a. Extended log files of the MindConnect device 

MindConnect IoT2040: Copy extended logs to USB stick
MindConnect IoT2050: Copy extended logs to USB stick
MindConnect Nano: Copy extended logs to USB stick

NOTE: This does not apply to MindConnect Software Agent

b. LED sequences of the MindConnect device 

MindConnect IoT2040: Troubleshooting
MindConnect IoT2050: Troubleshooting
MindConnect Nano: Troubleshooting

Colors and blinking status of each LLED lights.
NOTE: This does not apply to MindConnect Software Agent

c. Simple sketch of your network configuration diagram

for example,

Notes

MindConnect IoT2040
MindConnect IoT2050
MindConnect Nano
MindConnect Software Agent

Adjusted the contents as "Getting Connected to MindSphere" document was removed and each MindConnect element has separated documents.