When logging into Support Center, not able to download Solid Edge. Solid Edge does not show up as a product available.
Solution
This will happen if the webkey account was created with a Sold To that is associated to other products such as NX or Teamcenter seats.
To add a new Sold To to an existing WebKey account navigate to [Siemens DISW Webkey Account - Self Service] (https://www2.industrysoftware.automation.siemens.com/webkey/) and select "Add SoldTo" then follow the steps to link the webkey to the Solid Edge Sold To.
Notes and References
Hardware/Software Configuration
Platform: INTL64
OS: windows
OS Version: 1064
Product: SOLID_EDGE
Application: DOC_MANAGEMENT
Version: V221.0
Function: DOC_MANAGEMENT
Ref: 001-10140596