I have a MindConnect IOT2040 box but unfortunately I do not know in which tenant it is onboarded.
Could you please offboard the box so we can onboard it into a new tenant?
Solution
You can onboard IoT2040 on new tenant directly. Here is the quick start sheet for IoT2040.
https://documentation.mindsphere.io/resources/pdf/MC_IoT2040_Quick_Start.pdf
You need to create agent, download onboarding key and copy to USB stick. Then, put the USB stick to the box.
Also, If you want to know in which tenant you device is onboarded, you can put USB stick to the box to copy logs.
In the 'SystemFiles' folder, there is agent.cfg file. You can find tenant information in that file.
Notes