Not able to see File - New Templates for Non-DBA users.
Solution
The customer had "Display rules" set and the basic Item type "Item" removed for Non-DBA users, got the PAX file modified to include the custom Item type(One that is allowed to create for Non-DBA users), now the user is able to see the templates in File - New dialog.
Notes and References
Hardware/Software Configuration
Platform: INTEL
OS: windows
OS Version: 10_1909
Product: NX
Application: NXMANAGER
Version: V1892
Function: FILE_NEW
Ref: 001-10033496