Insights Hub Why can I not get archived logs from a MindConnect nano or a MindConnect IoT2040?

2021-07-16T13:02:30Z
Connectivity

Summary


Details

You added "Cmd":"CopyArchivedLogsToUsbStick" command to your ConBox_Commands.json file that you have on a USB stick. You have plugged the USB stick into a MC nano or MC IoT2040 to get the archived logs but don't get the files you want to extract.

Solution

You need to deactivate the upload of log files via the ConBox_Commands.json file with the ChangeLogFileUploadConfiguration command on a USB stick. This reduces the amount of data that is stored for a tenant on the backend side and reduces the data uploaded to MindSphere.

If log file upload is disabled, the log files are saved locally. If it is enabled, you can't extract archived logs from device via your USB stick.

In order to disable the file upload, you need to use following command:

{

"Cmd": "ChangeLogFileUploadConfiguration",

"EnableUpload": "false"

}

Notes

Additional information about USB commands for our MindConnect devices can be found on following page: https://documentation.mindsphere.io/resources/html/getting-connected/en-US/120162351627.html

KB Article ID# PL8529720

Contents

SummaryDetails

Associated Components

MindConnect IoT2040 Firmware MindConnect Nano Firmware