Insights Hub How do I get support for the Analyze MyWorkpiece MindSphere application?

2021-09-08T11:25:36Z
Applications

Summary


Details

You are interested in or have already purchased one of the the Analyze MyWorkpiece products and run into an issue using the product or have a question regarding it. How do you get support? 

Solution

Analyze MyWorkpiece products are provided by Siemens but not developed by the MindSphere R&D team. Support for these products must be submitted to the Analyze MyWorkpiece support team through the Siemens Industry Online Support (SIOS) portal, found here:

 

https://support.industry.siemens.com/

A generic guide how to open tickets in SIOS can be found here: https://support.sw.siemens.com/en-US/knowledge-base/PL8525508

Additional details, if needed, can be found in following link:

https://www.dex.siemens.com/edge/industrial-edge-marketplace/analyze-myworkpiece-monitor?viewState=DetailView&cartID=&portalUser=&store=&cclcl=en_US&selected=edge

Notes

KB Article ID# PL8524107

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