NX NX Support Direct Dial Numbers & Phone Menu Changes

The Siemens Digital Industries Software Support Center phone menu has been updated.

You can now speak , or use the keypad, to progress through the phone menu.  The system has also been enhanced to recognize your phone number and offer a customized product menu to minimize routing to product support.

English is the default language, but you may choose a different language by pressing the pound "#" key.  

• For Business issues, please say "Business " or press 1
• For Technical Support, please say "Support " or press 2
• For Existing issues, please say "Existing Issue " or press 3
• For Training issues, please say "Training " or press 4

If after choosing Technical Support the system has recognized your phone number, you will be offered a choice of products based on your Server ID.  If you need assistance with something else simply press '0' and announce the product you need assistance with, or enter the direct dial number associated with the product.

If the system does not recognize your phone number, you will be required to enter your Server ID (or Sold-to) .  You will then need to announce which product you need assistance with, for example "NX", "Simcenter", or "Teamcenter" following which you will be prompted to provide additional information, such as Installation, Licensing, or the Application, for example "Modeling", before being transferred to a Support Engineer.

Alternatively, the phone system accepts direct dial numbers.  Having entered your Server ID (or Sold To) after choosing Technical Support, you can enter one of the following direct dial numbers to reach the relevant support team, for example:

• 21591  NX CAD
• 21592  NX Manager
• 21593  NX Programming & Automation Tools 
• 21594  NX CAM
• 21595  NX Installation
• 21596  NX Routing
• 21598  NX Ideas
• 21600  NX Line Designer

Direct dial numbers can also be found by selecting the 'Contacts' tab in Account Center (alternatively, you can select 'Support Contacts' at the bottom of the page).  A complete list of direct dial numbers, for all products, can be found here:  Global Support Numbers, DirectDial IDs, and General Instructions For Phone Support.

Select the appropriate Server ID from the list of Sites on the left of the page and then find your product.  Selecting a different application from the 'Siemens Direct Dial' drop-down menu for that product will change the direct dial number.  Using the example below, selecting the drop-down for 'NX CAD' will reveal direct dial numbers for 'NX Routing', or 'NX Manager':

If you're calling about an Existing Issue and having chosen option 3, you will be prompted to speak, or enter, your case number and then asked if you would like to speak with the Support Engineer, or the Engineer's Manager.

For Business Issues, or Training, please follow the prompts to be directed to a Support Engineer.

Notes

How to contact Siemens Software Customer Support by phone