Details
In many situations it is helpful to check which actions a process does on a machine, especially since logs file do not tell the whole story.
The following procedure/tool helps i.e. to:
- debug process start activities
- client performance issues
- installation issues
Solution
On Windows OS, the Microsoft Tool "Process Monitor" (procmon.exe) has this capability. It is capable to record all activities done to the file system, network, registry and threads. Not only succeeded tasks are recorded, but also failed ones.
If you get asked by a Support Engineer to do a Process Monitor tracing, please do the following:
01. Download the tool "Process Monitor" as a zip file from Microsoft Website.
02. Extract it and run it as local admin Windows user. After starting it takes a few seconds to be responsive.
03. Go to File->Capture Events to stop the recording. Use the white eraser button to empty everything.
04. Prepare your test case
05. Go to File->Capture Events to start the recording.
06. Start your test case about your PLM product
07. Immediately after finishing the test case, go to File->Capture Events to stop the recording.
08. Save the recording as native "PML" file using "all events" switch and upload it to your support case
Notes and References
Please try to not record any second long then necessary to facilitate the filtering of the analyst.
Hardware/Software Configuration
Platform: AMD64
OS: windows
OS Version: 2019
Product: TEAMCENTER
Application: INSTALL_CONFIG
Function: UNDETERMINED
Product: NX
Application: NXMANAGER
Function: STARTUP
Ref: 002-8506805