The user is unable to run Fast Search on a Windows 2008 R2 server. The following error is thrown: "The program can't start because api-ms-win-crt-heap-l1-1-0.dll is missing from your computer"
Solution
You need to check for Windows updates - both required and optional - and update the system.
Please see the Solid Edge Readme.html file (e.g. C:\Program Files\Siemens\Solid Edge 2020):
**************************************Security requirements
If you receive a System Error message that states "The program can't start because api-ms-win-crt-heap-l1-1-0.dll is missing from your computer" when attempting to launch Solid Edge, the problem is generally that the operating system is not up-to-date on current required and optional Windows updates. This error is most prevalent on Win 8.1 and Windows Server 2012 R2.
To ensure there are no issues, you should first check that you have all current Windows updates installed using Windows Update including both the required and optional updates. After running all of the required updates, please reboot your computer for the changes to take effect. Specifically, you should ensure you have downloaded and installed the following update:
KB2999226 (Update for Universal C Runtime in Windows).Be sure to reboot your system after installing all updates.
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If the system is up to date the behavior should be resolved.
Please bear in mind that Windows 2008 R2 is end of life and the Microsoft support ends 14th of January 2020. We recommend upgrading to a newer Windows Server version as we will also be discontinuing the support of our Siemens Industry Software applications on Windows 2008R2 and Windows 7 after 14th of January.
Notes and References
Hardware/Software Configuration
Platform: INTEL
OS: windows
OS Version: 2008_R2
Product: SOLID_EDGE
Application: DOC_MANAGEMENT
Version: V220MP2
Function: SEDM
Ref: 001-9638547