NX
3D PDF file fails to open in Acrobat Reader - "A 3D data parsing error has occurred"
2021-10-06T23:27:29Z
NX for Design
Summary
Details
A 3D PDF file, created using the NX Technical Data Package functionality, fails to open using the Adobe Acrobat Reader. The following message is display, "A 3D data parsing error has occurred":The official response from Adobe is that this error occurs because an entity found by the Adobe Acrobat Reader failed an internal check.
This is an intermittent issue. The root cause is unknown.
Solution
Changes in recent versions of Adobe Acrobat Reader appear to address this issue; however, if you receive this error while opening a 3D PDF file published from NX TDP the recommendation is to uninstall and reinstall the latest version of the Adobe Acrobat Reader.
If the problem persists, open a Support Case with Siemens Digital Industries Software and upload the problematic PDF file.
Notes and References
Hardware/Software Configuration
Platform: INTL64 OS: windows OS Version: 1064 Product: NX Application: TECH_DATA_PKG Version: V1847 Function: PUBLISH