Solid Edge One user is stuck in offline mode

One workstation running Insight ST10 is stuck in Offline mode and the Cache Assistant is not available in the Manage fly-out.

Solution

Close Solid Edge and run the Choose PDM Integration tool in the Solid Edge program group. Set Insight as the "Active Client" then open Solid Edge and the Cache Assistant will be available. Open the Cache Assistant and toggle the Online/Offline button.

Notes and References

Hardware/Software Configuration

Platform: INTL64
OS: window
OS Version: 764
Product: SOLID_EDGE
Application: DOC_MANAGEMENT
Version: V110.0
Function: INSIGHT

Ref: 001-9516120