NX "Cannot checkout an uncounted license within a Windows Terminal Services..."

2019-08-21T12:16:14Z
NX System Administration

Summary


Details

When trying to start NX, the user sees an error message;


 "This license cannot be checked out because:


 Cannot checkout an uncounted license within a Windows Terminal Services 
 guest session."



Solution

NX has been installed using a Stand-Alone license file; in other words, NX does not connect to a License Server, and the environment variable UGS_LICENSE_SERVER points to a FILE on the local workstation. For example;


     UGS_LICENSE_SERVER=c:\NX Licenses\ugnx10.lic


If the user tries to connect to this workstation via a Remote Desktop Connection and start NX, the following additional error pop-up is displayed;


     "NX requires a server_id feature in the license file"


Keep in mind that this is an installation of NX that is using a Stand-Alone license file, and the user is trying to start NX through a Remote Desktop connection.


If you review the NX SYSLOG (SYSLOG files can be found in your TEMP directory), the following additional error will appear near the top of the SYSLOG;

     License Error: -103 
     Terminal Server remote client not allowed. 
     Feature: server_id 
     License server: C:\Program Files\UGS\ugnx10.lic 
     FLEXnet error: -103,577. 


Licensing for NX prohibits users from starting NX with a Stand-Alone license unless the NX session is started on the local workstation. Remote sessions of NX are prohibited with Stand-Alone licenses.


With a Stand-Alone license, NX will only work when it is started from the local workstation.



Notes and References


Hardware/Software Configuration

Platform: INTEL
OS: windows
OS Version: 1064
Product: NX
Application: SYSTEM
Version: V1876
Function: WNT_OS_ISSUES

Ref: 001-7558857

KB Article ID# PL8010840

Contents

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Installation