Details
Customer defaults --> gateway --> general --> software tab set to "Notify and download" and input Window path set to the chosen download folder.
Notification Icon is still grey not green.
Solution
From development:
This may be because the NXGateway.exe was quarantined by antivirus and removed from your system.
Also, there are no updates available at this time.
The dot would be green in a configured environment in this case.
But the dot is typically only gray if (there is no NXGateway.exe to run), or the installation of NX was not performed by MSI on the local machine, thus there is no registry entries in the MSI database for the software. This is a requirement as the automatic update is MSI based so you must have an MSI installed NX on the local machine to perform an update. If you run from NX Menu installed by someone else on the network you will not see a green dot either.
A replacement for NXGateway.exe is one of the fixes coming in 1851.
If you install to a drive that is not managed by Trend you would see a green dot (install NX to your workdir folder on C or D drive).
Notes and References
SFB-NX-8007909
NXGateway.exe falsely getting flagged as a virus
Issue Date: 02-05-2019 | Responsible Group: NX
Revision Date: February 05, 2019 | Supersedes:
Submitted by: Pat McManus |
Affected Software:
Associated PR Number(s):
Scope:
Revision:
The latest NX product released on Jan-18-2019 contains an executable called NXGateway.exe that has been falsely flagged by a few virus checkers especially after their definition files were updated.
This issue will be addressed in our Feb-2019 Monthly Update (MU). Meanwhile, you can continue running NX by modifying virus checker settings to exclude NXGateway.exe or by removing NXGateway.exe manually from your NX package. NXGateway.exe is a service that starts on NX launch and connects to the Siemens server to check for the latest NX update and subscription services, and it has nothing to do with NX Gateway application. Removing NXGateway.exe from your package will not prevent users from running NX.
The fix that is planned with the Feb-2019 MU will address the issue with the virus checker and will also rename the utility to Siemens Cloud Connector Service, i.e., SccS.exe. After you download the Feb-2019 MU, the NX MSI installer will remove the old executable and replace it with the new executable.
Thank you in advance for your cooperation and understanding during this time of change. For more information about NX monthly update which includes this fix, please contact the Global Technical Access Center in your local region or area.
COPYRIGHT (C) by Siemens Product Lifecycle Management Software Inc.
ALL RIGHTS RESERVED. No distribution except provided under contract
Hardware/Software Configuration
Platform: INTL64
OS: window
OS Version: 10_1809
Product: NX
Application: PMI
Version: V1847
Function: CUST_DEFAULTS
Ref: 002-8008011