NX When trying to start AWC within NX getting "Internal Error Memory Access Violation" error.

2021-10-06T23:26:32Z
NX for Design

Summary


Details

When trying to start AWC within NX, getting "Internal Error Memory Access Violation" error. See below snap-


Solution

Active work space uses latest browser in NX1202 which renders using OpenGL. This new browser has minimum requirement (> OpenGL 2.0 + extensions) on OpenGL. If it doesn't support this then it crashes. Following information in the syslog shows that the machine that runs NX may be doesn't have good graphics support so it's causing the issue.
 
***************************************************************************
**                    GRAPHICS CONFIGURATION WARNING                     **
**  This is an unaccelerated graphics configuration. NX performs better  **
**  on accelerated graphics configurations. Perhaps the graphics device  **
**  is unsupported or perhaps an unsuitable device driver is installed.  **
***************************************************************************
 
Refer the NX hardware (Graphics card) certifications matrix available on GTAC portal. Customer machine's graphics card should be among one of these certified ones. Refer below link –
 
https://www.plm.automation.siemens.com/global/en/support/certifications.html
 
https://www.plm.automation.siemens.com/media/global/en/Graphics_Certification_Table_tcm27-53433.xls
 

Notes and References

9239670



Hardware/Software Configuration

Platform: INTL64
OS: window
OS Version: 764SP1
Product: NX
Application: NXMANAGER
Version: V12.0.2
Function: ACTIVEWORKSPACE

Ref: 002-8007371

KB Article ID# PL8007371

Contents

SummaryDetails

Associated Components

Teamcenter Integration for NX