NX Unable to access Teamcenter server - restart NX to reconnect error while using Import Assembly from Teamcenter.

Customer has an environment where server is on the cloud with server integration of NX with TcRs.
User has installed 4-T RAC and NX client on his machine. 
User tried to import a 300 or more part assembly by selecting "use existing" option.
Facing Below error: 
Import Assembly from Teamcenter error:
Unable to access Teamcenter server - restart NX to reconnect
 



 

Solution

It has been observed that at customer end that on cloud side there is a load balancer and after changing the time-out to 3600 seconds it fixed the issue with importing big assemblies, customer tested the assemblies over 700 component and did not find any issues.

Notes and References

9110751 

Hardware/Software Configuration

Platform: INTL64
OS: window
OS Version: 2012
Product: NX
Application: NXMANAGER
Version: V10.0.3
Function: CLONE_IMPORT

Ref: 001-9110751