Tecnomatix Tecnomatix Process Designer or Process Simulate V13.1 - V14.1 not launching.

2021-10-07T00:01:23Z
Process Designer

Summary


Details

Software not launching.  No errors.

Solution

The first thing to do is install ALL patches.  That is the resolution for some V14.1 issues.

Secondly, if the machine is made by HP, the problem could be the 3D DriveGuard system.  It is controlled by a file called "HPDSKFLT".  It can cause problems if it is loaded in the registry more than once. If so, you should delete the duplicate registry key.


This is how to remove the duplicate entry:


 1. Click Start, type regedit into the search field, and then select regedit.exe from the list. 


 2. In the Registry Editor, locate the [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967- E325-11CE-BFC1-08002BE10318}] registry key. 


 3. In this registry key, look for HPDSKFLT.sys. If there are two HPDSKFLT.sys files, delete one. 


 4. Reboot the PC.


Another name for HP 3D DriveGuard is "Accelerometer". If it is not working, remove it for testing purposes, then see if the software works without it. The Youtube video below shows how to remove and how to install the new version.


https://youtu.be/VQC76yXajd0

Notes and References

Note:  If you are not familiar with the registry or how to use regedit, you should be aware that you can cause major damage if you don't know what you are doing.

Hardware/Software Configuration

Platform: all
OS: n/a
OS Version: n/a
Product: TECNOMATIX
Application: PLANNING_APPLIC
Version: V14.1
Function: PROCESS_DESIGNE

Ref: 001-9093366

KB Article ID# PL8004819

Contents

SummaryDetails

Associated Components

Planning Logistics