Xcelerator Academy user is able to log into Xcelerator Academy but when attempting to access the Self-Paced course, the following error appears - you do not have active membership.Solution
This case involves:
1. A TRIAL membership
2. And an Academic membership (listed in the bill of material for this sold-to ID)
The customer can refer to the following link which provides a step-by-step process, which allows the customer to redeem the membership himself / herself.
Xcelerator Academy marketing team provided the above answer.Notes