Siemens Xcelerator Academy Siemens Xcelerator Academy Self-Paced course error - you do not have active membership

Siemens Xcelerator Academy user is able to log into Siemens Xcelerator Academy but when attempting to access the Self-Paced course, the following error appears - you do not have active membership. 

This case involves:

1. A TRIAL membership

2. And an Academic membership (listed in the bill of material for this sold-to ID)

The customer can refer to the following link which provides a step-by-step process, which allows the customer to redeem the membership himself / herself.

Siemens Xcelerator Academy

Notes

Siemens Xcelerator Academy marketing team provided the above answer.