Solid Edge Attempting to open Insight managed files is returning a software mismatch error.

2021-10-06T23:51:37Z
DOC_MANAGEMENT

Summary


Details

After upgrading to a newer maintenance pack of Solid Edge ST9 the user was experiencing the following error message when attempting to work with Insight managed files: "Software version mismatch between the Web Service on library SQL and the client machine.  The Web Service version is "32" and the client version is "31".  Contact your administrator for assistance."
This is the error that is seen when the WebServiceClient.dll on the client is not the same version as the file of the same name on the Insight server.  He removed and reinstalled the MP5 update and this fixed the problem.

Solution

This is the error that is seen when the WebServiceClient.dll on the client is not the same version as the file of the same name on the Insight server.  Remove and reinstall the maintenance pack and this should fix the problem.

Hardware/Software Configuration

Platform: INTEL
OS: window
OS Version: 764SP1
Product: SOLID_EDGE
Application: DOC_MANAGEMENT
Version: V109MP9
Function: INSIGHT

Ref: 002-8001483

KB Article ID# PL8001483

Contents

SummaryDetails

Associated Components

DOC_MANAGEMENT: INSIGHT