NX An error occurred while downloading uploading a file

  ) In a test environment, nxmgr user is unable to open a part.
  ) Error dialog shows :

  Open


  Could not open 000045/A;1.
  The following files could not be loaded, causing this open to fail:


      000045/A;1 - An error occurred while downloading/uploading a file. Please check your FMS settings.

  ) NX syslog shows :

    +++ download failed with message Unrecognized FMS error: -9009  TRY AGAIN 1 
    *** EXCEPTION: Error code  940053 in ...\ugmgr_fms.c ...
    +++ FCC_DownloadFilesFromPLM failed with status: Unrecognized FMS error: -9009
    .
    .
    Error downloading files: 940053

  ) However, checking the NX syslog, FMS_HOME *is* set correctly.

Solution

  ) In this test environment, an old fcc process (java.exe) was still running.
  ) To resolve, user ran the following in a command prompt window,
    after verifying the FMS_HOME environment variable was set correctly.

    cd /d %FMS_HOME%
    bin\fccstat -restart

  ) Afterwards, the part opened fine in nx/manager.

Hardware/Software Configuration

Platform: INTL64
OS: window
OS Version: 764SP1
Product: NX
Application: NXMANAGER
Version: V11.0.2
Function: FILE_OPEN

Ref: 002-8001249