NX X Customer Defaults: "NX has failed to read some of the settings"

NX for Design



When starting NX, a dialog is raised reporting:

      NX has failed to read some of the settings for the Group customer defaults settings file.

      The settings may be locked at the higher level.
      More specific information may be available in the system log file.


In this case there were three groups of customer defaults; Site, Group and User.  Based on the message raised to the user, one of the Group settings was locked at a higher level.

Select "File --> Help --> Log File" to open up the NX syslog in the information window.

Near the top of the log file is a section that reports which customer default files have been processed:

Processing customer default values file N:\NX_Custom\startup\nx120_site.dpv 
Processing customer default values file N:\NX_Custom\startup\nx120_group.dpv 
    Default UGMGR_FileNewShowBlankTemplates is locked. Value ignored 
Processing customer default values file C:\Users\<user>\NX120\NX120_user.dpv

Note the line after the group default values that reads:

   Default UGMGR_FileNewShowBlankTemplates is locked. Value ignored

In this case, having checked the Site and Group customer defaults in a text editor it was found that the above default was set in both files, had the same value and was locked at the Site level (locked in the nx120_site.dpv).

As the Site Customer Defaults overrides the Group Customer Defaults it was suggested that the default be removed from the nx120_group.dpv, which having saved the dpv and restarted NX prevented the message.

Notes and References

Hardware/Software Configuration

Platform: INTL64
OS: window
OS Version: 764SP1
Product: NX
Application: GATEWAY
Version: V12.0.2

Ref: 002-7008386

KB Article ID# PL7008386



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