Customer upgraded multiple hosts to NX/1847 Series.
Customer hosts could all plot without issues until single user on single host
plot operations failed without warning.
When single user on single host attempts to plot the following error is
Printer Groups Error
Directory is not accessible because of the following error:
Plotting directory is not writable.
Inspection of users .syslog indicates the following:
UGII_SDI_OUTPUT_DIR = C:\Users\<username>\AppData\Local\Temp
Users ...\Temp directory was permanently locked by external mechanism,
(probably by 3rd party product which shares directory structure) and therefore
was rendered not writable by SDI plot subsystem during attempted creation of
intermediate plot files.
Need to delete C:\Users\<username>\AppData\Local\Temp and all contents.
(C:\Users\<username>\AppData\Local\Temp will automatically be recreated by
Run Windows File system cleanup utility after directory deletion.
Notes and References
OS Version: 1064