NX Install NX 10.0 documentation --> Doc. server install fails with error 1920

NX System Administration



This issue can happen in rare cases where the Documentation server is 
uninstalled, but some reason the Windows registry is not cleared correctly.

Cannot install NX 10.0 doc --> Documentation server install fails with Error

Installation of documentation server fails, when you previously uninstalled the
documentation server and now try to install it in a different location.

Error message:

Siemens PLM Documentation Server Information 

Error 1920. Service Siemens PLM Documentation Server (Siemens PLM Documentation 
Server) failed to start. Verify that you have sufficient privileges to start 
system services.

[Retry] [Cancel] 


 Be aware, this solution involves editing the registry. Back up your registry

Start regedit.exe --> locate the key:
HKLM\SOFTWARE\Wow6432Node\Apache Software Foundation\Procrun 2.0\Siemens PLM
Documentation Server\Parameters
Delete this registry key and Close the registry editor.

Now try again the install of the documentation server and it should work.

Notes and References

IR/PR 8257687

Hardware/Software Configuration

Platform: INTL64
OS: window
OS Version: 764SP1
Product: NX
Application: UGDOC
Version: V10.0
Function: INSTALL

Ref: 002-7006597

KB Article ID# PL7006597



Associated Components