Windows cannot complete the extraction. The destination file could not be created.

2025-02-13T08:49:50.000-0800

Summary

Error when trying to unzip/extract Audit Log files generated from the Siemens Xcelerator Admin Console.


Details

When generating reports with Audit Logging in Siemens Xcelerator Admin Console:

audit_logging.png

Upon downloading the report as a zip file, an error message is encountered when trying to open the file.

 

"Windows cannot complete the extraction. The destination file could not be created."

unzip_audit_file.png

 

All reports are encrypted using AES-256 and compressed/zipped using Deflate, requiring a password for decryption and extraction.

 

Due to the lack of native support in the Windows operating system for AES-256 password decryption, the error message is displayed and no prompting for a password. 

 

Workaround is to use an alternative archiving tool (e.g. 7-Zip, WinRAR) that supports AES-256 passwords. 

Please consult with your IT department to determine if this or a similar tool is available within your organization. 

KB Article ID# KB000157262_EN_US

Contents

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