Siemens Xcelerator Academy Support Center Login User Interface and Function Changes Update

Login changes to Users

• The login user interface will be updated. Users will be prompted to log in at SiemensID, allowing them to log in with the same credentials.
• Users will be prompted with CAPTCHA at the login screen.
• Users, on their first login with Siemens ID, will be prompted to accept the revised Terms and Conditions.
• Users will be prompted to provide extra fields (Organization Name, Organization Type, and Country) in the login if they are missing on the User Profile.

Frequently Asked Questions

General

Why is Siemens making these changes?
These changes align with Zero Trust initiatives. We are consolidating Siemens authentication systems to streamline and improve security by ensuring Zero Trust Compliance.

What is Siemens ID?
Siemens ID enables secure access of Siemens employees, customers and partners to different Siemens application and services. With Siemens ID, you can use one digital identity to access different/most services provided to Siemens.

How will the login interface change?
The login user interface will be updated, prompting users to log in via Siemens ID. Users must accept the revised "Data Privacy Consent" when logging in on their first login.

What will happen to my credentials currently used with Support Center?
You can continue to user the same credentials.

Will there be any CAPTCHA requirements?
You will see a CAPTCHA prompt on the login screen.

How will the session duration be affected?
The user session duration will be set to 12 hours.

What if my user profile lacks Organization fields?
You will be prompted to provide the missing Organization fields on your User Profile during the login process.

How can I update My Profile details? 
You can go to the Profile page  on Support Center and update the information there.

If you need to change your Email Address, First Name, Last Name, Company, or Country information, please click the “Need to change…?” links, marked in red below. Similarly, if you need to change your password, please click the “Change Your Password” button.   

They direct you to the Siemens ID Service Portal. Please click the Organization button in red below for the Company and Country change. Once you complete that, please log out Support Center and log back in to see the change reflected on the site in several minutes.

Where can I find the revised "Data Privacy Consent" users must accept?
Please click the link to see the revised "Data Privacy Consent". 

Social Login

How do I log in when I create a Support Center account with a social login such as "Sign in with Google"?

If you set up your account with a social login, you must use the social login button to log in to the Support Center. For example, if you set up the account with "Sign in with Google, " you must always use the 'Google Sign-in' button.

How do I reset my password when I use the social login to access the Support Center?

If you use your social login, such as a Google Account, to sign in, and you forgot your password or need to change your password, you need to change the password with Google and not with Siemens ID.