Siemens Xcelerator Admin Console Login Error: No Active IDP Found

Error: No Active IDP Found

Typically this error (No active IDP found) means, there is no valid subscription against a specific install ID/email ID.

Potential root causes for this problem: 

• User is not added to the Siemens Xcelerator Admin Console - Please get in touch with the current Enterprise Cloud Account administrator (ECA Admin) to get access to the Admin Console. If you don't know your administrator, please open a Support case.  Reference: How to add an admin user in Siemens Xcelerator Admin Console
• User does not have a Webkey Account - Please create a Webkey Account once to sign in to the Admin Console. Reference Article: How to Create a Webkey Account
• If you are an ECA Admin, you should have received an email notification confirming your status along with a link to access the Siemens Xcelerator Admin Console. To access the admin console, please use the following link https://cloud.sws.siemens.com/admin/.

If the above scenarios do not resolve the issue, please open a Support case, select Siemens Xcelerator Admin Console as the product, and share the following details:

• Site ID
• Enterprise Cloud Account ID (ECA ID)
• Affected user's email id

Please note:

The Site ID and the Enterprise Cloud Account ID can be found in the license file as shown in the above image. If you do not have the license file, any ECA Admin can fetch the ECA ID from the Xcelerator Admin Console as shown below: