Siemens Xcelerator Admin Console Login Error: No Active IDP Found

2024-06-27T08:52:07.000-0400
Functions

Summary

This article helps to understand the cause and workaround/solution for the error No Active IDP Found while logging in to the Siemens Xcelerator Admin Console


Details

Error: No Active IDP Found

Typically this error (No active IDP found) means, there is no valid subscription against a specific install ID/email ID.

Potential root causes for this problem: 

 

If the above scenarios do not resolve the issue, please open a Support case, select Siemens Xcelerator Admin Console as the product, and share the following details:

  • Site ID
  • Enterprise Cloud Account ID (ECA ID)
  • Affected user's email id

Please note:

The Site ID and the Enterprise Cloud Account ID can be found in the license file as shown in the above image. If you do not have the license file, any ECA Admin can fetch the ECA ID from the Xcelerator Admin Console as shown below:

KB Article ID# KB000133399_EN_US

Contents

SummaryDetails

Associated Components

Access & Login Manage Account Admin