Process Preparation / Process Preparation X Documentation Session will not open

2024-05-21T23:39:53.000-0700
Process Preparation X

Summary

When trying to open a Documentation Session, it just quickly flashes and then closes without an error message. No error messages present in the log file.

Details

There are two possible reasons for this issue:

  1. No printer installed. Check that the print spooler service is enabled and that you have at least one printer available
  2. ServerWebInterfacePort blocked/not available. Check that no other application is using the port specified in the server config file:

    <add key="ServerWebInterfacePort" value="7403" />

KB Article ID# KB000132692_EN_US

Contents

SummaryDetails

Associated Components

Shopfloor Viewer General Support