Siemens Xcelerator Admin Console How should I request for the ECA Admin change?

To request the ECA Admin change, please submit a support ticket through the Siemens Support Center. (https://support.sw.siemens.com/)

While submitting the ticket, please complete the following list

• Product: Siemens Xcelerator Admin Console   
• Sub-Product/Component: Access & Login
• Data Center Region: The region of your ECA (If you are unsure about your region, please select the region where you are located)
• Support Case Title: ECA Admin change: ECA=100xxxxxx (If you are unsure about your ECA, please provide your account(company) name or SoldTo ID)
• Issue Summary & Steps to reproduce:

• • Please provide the account number, ECA ID, SoldTo ID

• • Current ECA admin's email address:
  • New ECA admin's email address:
  • Reason for the change:

Note:

• If you do NOT see the product “Siemens Xcelerator Admin Console”, select Product: Teamcenter Share
• If you do not see either of the products, please use the Online Order help form (https://account.sw.siemens.com/en-US/orderhelp/support) and provide the information listed in the Issue Summary & Steps to reproduce section.

Once the ticket is created, the corresponding team will begin working and you will be updated. The original ECA Admin remains listed in the Admin Console’s admin list. To remove unnecessary admin users, use the Admins menu in the left sidebar.

(Please note that the process is as of 2024 March, and may be changed in the future.)