Siemens Xcelerator Admin Console How should I request for the ECA Admin change?



Each Enterprise Cloud Account (ECA) has one ECA Admin, who can log in to Siemens Xclerator Admin Console to manage cloud products and users. The ECA admin can also add users with an administrator role. The ECA Admin is assigned during the first cloud product order. You may want to change the person for some reason, such as the person is moving to another department. This article describes how you can request the change to Siemens.


To request the ECA Admin change, please submit a support ticket from the Siemens Support Center.

Then follow the steps.
Support Cases > Open a Support Case

Select and fill in the items.
- Product: Siemens Xcelerator Admin Console
- Sub-Product/Component: Access & Login
- Data Center Region: The region of your ECA
* If you are not sure about your region, please select the region where you locate

- Support Case Title: ECA Admin change: ECA=100xxxxxx
If you are not sure about your ECA, please type your account(company) name

- Issue Summary & Steps to reproduce:
Account Name:
SoldTo / SiteID (Install):
*Either ECA or SoldTo is mandatory

Current ECA Admin’s email address:
Current ECA Admin’s first and family name:

New ECA Admin’s email address:
New ECA Admin’s first and family name:
New ECA Admin’s contact telephone number:
Reason for the change

Once the ticket is created, the corresponding team will work, and you will be updated.
Please note that the process is as of 2024 Jan, and may be changed in the future.

KB Article ID# KB000129200_EN_US



Associated Components

Access & Login Manage Account Admin