Siemens Xcelerator Admin Console How should I request for the ECA Admin change?



Each Enterprise Cloud Account (ECA) has one ECA Admin who can log in to the Siemens Xcelerator Admin Console to manage cloud products and users. The ECA admin can also add users with an administrator role. The ECA Admin is assigned during the first cloud product order. You may need to change the assigned individual for various reasons, such as when they move to another department. This article describes how you can request this change


To request the ECA Admin change, please submit a support ticket through the Siemens Support Center. (

While submitting the ticket, please complete the following list

  • Product: Siemens Xcelerator Admin Console   
  • Sub-Product/Component: Access & Login
  • Data Center Region: The region of your ECA (If you are unsure about your region, please select the region where you are located)
  • Support Case Title: ECA Admin change: ECA=100xxxxxx (If you are unsure about your ECA, please provide your account(company) name or SoldTo ID)
  • Issue Summary & Steps to reproduce:
    • Please provide the account number, ECA ID, SoldTo ID
    • Current ECA admin's email address:
    • New ECA admin's email address:
    • Reason for the change:


  • If you do NOT see the product “Siemens Xcelerator Admin Console”, select Product: Teamcenter Share
  • If you do not see either of the products, please use the Online Order help form ( and provide the information listed in the Issue Summary & Steps to reproduce section.

Once the ticket is created, the corresponding team will begin working and you will be updated. The original ECA Admin remains listed in the Admin Console’s admin list. To remove unnecessary admin users, use the Admins menu in the left sidebar.

(Please note that the process is as of 2024 March, and may be changed in the future.)

KB Article ID# KB000129200_EN_US



Associated Components

Access & Login Manage Account Admin