Valor Process Preparation VPL Log Indications that the License Server Mac Address has been Removed from Access List

2024-01-24T22:46:50.000-0500
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Summary

VPL Server logs have certain indications when the customer's License Server Mac Address has been removed (or never was on) the Siemens VPL Server Content Access List.

Details

Messages similar to the samples below would be in VPL Log file "vpl-server.log":

Sample 1:
2023-11-01 17:11:20.070 |    ERROR | ProcessPrep | default task-7 | M2MTokenSource | ===> Failed to get token to access library
2023-11-01 17:11:20.383 |    ERROR | ProcessPrep | default task-7 | SdkLogAspect | ===> Error: in PublicApi.validate() with cause = ApiException: 
2023-11-01 17:11:20.384 |    ERROR | ProcessPrep | default task-7 | PublicCloudFactory | ===> Operation failed in VPLaaS:  -  - 401
2023-11-01 17:11:20.384 |    ERROR | ProcessPrep | default task-7 | BOMValidation | ===> Failed to do part validation in remote VPL, using local part validation only - Failed to authenticate
2023-11-01 17:11:20.384 |     INFO | ProcessPrep | default task-7 | BOMValidation | ===> Finished local bom validation

Sample 2:
2023-11-01 17:11:19.846 |    ERROR | ProcessPrep | default task-7 | M2MTokenSource | ===> Failed to get token to access library
2023-11-01 17:11:19.846 |     INFO | ProcessPrep | default task-7 | M2MTokenSource | ===> Start authenticating <YOUR MAC ADDRESS>
2023-11-01 17:11:20.069 |    ERROR | ProcessPrep | default task-7 | M2MTokenSource | ===> Failed to get user manager M2M token, unsupported <YOUR MAC ADDRESS> - Not Acceptable
2023-11-01 17:11:20.069 |    ERROR | ProcessPrep | default task-7 | M2MTokenSource | ===> Failed to parse M2M token
2023-11-01 17:11:20.070 |    ERROR | ProcessPrep | default task-7 | M2MTokenSource | ===> com.valor.vpl.ws.client.MacAddressException: <YOUR MAC ADDRESS>
 

KB Article ID# KB000123097_EN_US

Contents

SummaryDetails

Associated Components

Valor Data Prep Express Valor Process Preparation