Teamcenter Share Why WalkMe content does not appear in the application?

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If WalkMe content does not appear in the application, to troubleshoot and resolve the issue, please follow the steps outlined below:

Browser Compatibility: Ensure that the end user is using one of the following browsers/versions:

  • Firefox (version 57 or later)
  • Google Chrome (version 51 or later)
  • Safari (version 9 or later for macOS 10.09, 10.10, and 10.11, and version 10 or later for macOS 10.12, 10.13, and 10.14)
  • Internet Explorer (version 10 or later for Windows 7 and version 11 for Windows 8, 8.1, 10, and 11)
  • Edge Legacy (version 40.15063 or later, starting from Windows 10.1703)
  • Edge Chromium
  • IE mode on Edge Chromium
    • Works on Edge Chromium version 78 and later

Browser Configuration: Ensure that the browser is configured as follows:

  • Third-party cookies are enabled.
  • JavaScript (JS) is enabled (this is enabled by default unless the organization GPO has changed that setting).
  • The Text settings of the machine are not zoomed over 100%.
  • If using incognito mode, please allow third-party cookies in incognito mode.
  • Disable any ad-blockers. If ad-blockers cannot be disabled, add the following URLs to the allowed list:
DomainPurpose of DomainIf Access is Blocked
*.walkme.comLoad the WalkMe productWalkMe will not function
s3.walkmeusercontent.comImages in WalkMe Solutions hosted by WalkMe’s AWSImages in WalkMe Solutions that are hosted by WalkMe’s AWS will not appear

If after following the above steps, you are still not seeing WalkMe content, please reach out to our Digital Adaption Team by clicking on the following LINK: Digital Adaption Team Support. Our dedicated team will be more than happy to investigate and provide assistance promptly.

KB Article ID# KB000122011_EN_US



Associated Components

Admin Console