Intel Iris Xe Graphics Card crashes HLAS
HyperLynx Advanced Solvers fails to start with Intel Iris Xe Graphics
When invoking Advanced Solvers with a computer containing the Intel Iris Xe Graphics card, the program closes with no warning or error message. The Windows Event Viewer reports application hlas.exe crashes in module igd12um64xel.dll The crash occurs in the Intel driver igd12um64xel.dll , and there is no crash if we disable the Intel Display adapter in Device Manager. Currently, disabling the Intel Graphics driver is the only workaround.
If your system contains only the Intel Graphics card, there is no workaround. We then recommend installing a dedicated graphics card such as NVIDIA.
To view your PC's installed drivers:
If you run the graphics test, the Windows Registry will tell you what settings it has,
under “Computer\HKEY_CURRENT_USER\SOFTWARE\HyperLynx\Advanced Solvers\Graphics”:
There are two work arounds to fix the driver issue.
The first is using Device Manager to disable the Display driver.