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How to generate the connector logs from advanced logging
2023-10-02T04:18:16.000-0400
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Summary
In this articles, we can see how to generate the connector logs from advanced logging.
Details
Steps to get the diagnostic logs from Advanced Logging for connector.
1. Right-click the Connector application in the notification area of your computer. 2. Select Help→Advanced Logging. 3. Repeat the scenario that caused the incident or problem. 4. Right-click the Connector application in the notification area of your computer and select Help→Diagnostics Logs. 5. Click OK. A zip file that contains all the log files is saved at this location: %appdata%\Roaming\Siemens\Connector\DiagnosticLogs. Share this zip file with the Customer Support when you create an Incident Report (IR) or Problem Report (PR). Note: It is recommended to disable the Advanced Logging after you generate the required log files.