In this article you will be guided what to do when receiving errors indicating problems with loading libraries or modules during importing geometry into Simcenter STAR-CCM+.
1. "Can't load HOOPS Exchange library" error.
It was recognized that this error is appearing on the Windows 10 64-bit OS due to a missing specific .dll library file in the system directory. When receiving this error you can check if you are able to find the following file: VCOMP140.DLL in the following location: C:\Windows\System32. If not, you have the bad luck working with the affected OS. Don't worry, it is not difficult to fix it, see the instructions from the following link https://answers.microsoft.com/en-us/windows/forum/all/missing-vcomp140dll/afca0b6b-3ced-4e82-8ce8-8734a440d516
2. "Couldn't load PLMXmlIo" and/or "couldn't load CadModeler" module errors.
It was recognized that a third-party software bug is responsible for those issues with Simcenter STAR-CCM+.
If you are able to find SXWMON.DLL file in the following locations:
then you are affected by this bug. To recover Simcenter STAR-CCM+ functionalities change the name of this file to e.g., SXWMON64_old.DLL but be prepared that this could cause issues with third-party software dropping this file during installation. A Google search can help you understand what is the source of this file, e.g. https://forums.ivanti.com/s/article/Troubleshooting-application-conflicts-with-LES?language=en_US
For debugging issues like this, a tool called Dependency Walker or Microsoft Process Monitor could be helpful. Please take a look at the related KB article with an example of the debugging procedure.