Teamcenter Share Submitting Teamcenter Share issues from indirect customer

Share Functions


In this guide we describe the procedure how can indirect customer (supported by Siemens Partners) submit Teamcenter Share issues directly in Support Center


In order to maximize customer adoption and success with the new Teamcenter Share technology, indirect customers (supported by Siemens Partner) will be able to open support cases directly with Siemens through 2022 by using the Teamcenter Share L1 product:
  • Once the customer has purchased a software product with a hybrid SaaS license type, an e-mail (sometime one per product) will be sent automatically from Siemens PLM License Generator to the following persons: the ECA admin and the Contract customer. As shown below the e-mail includes the information about the Sold-To number, Webkey access code and ECA Admin etc.
  • Submit Teamcenter Share tickets in Support Center by using Teamcenter Share L1 product
  • Click on the button ‘Manage Product List’
  • Search for the product Teamcenter Share, click on it, and confirm visibility is turned “On”
The indirect customer can now view the Teamcenter Share Product Center and when they enter the case submit workflow, submit those Teamcenter Share cases to the Siemens Cloud support team directly.
  • In the Product Center, scroll down the page and click on ‘Support Cases’
Once a support case has been submitted successfully, the Siemens Cloud Technical Support (CTS) team will review the case and get back to the customer as soon as possible.
All other desktop Product related issues should be submitted via the indirect customer’s normal process with their assigned Partner.



KB Article ID# KB000048783_EN_US



Associated Components

Access & Login