Submitting Teamcenter Share issues from indirect customer
In this guide we describe the procedure how can indirect customer (supported by Siemens Partners) submit Teamcenter Share issues directly in Support Center
In order to maximize customer adoption and success with the new Teamcenter Share technology, indirect customers (supported by Siemens Partner) will be able to open support cases directly with Siemens through 2022 by using the Teamcenter Share L1 product:
Once the customer has purchased a software product with a hybrid SaaS license type, an e-mail (sometime one per product) will be sent automatically from Siemens PLM License Generator to the following persons: the ECA admin and the Contract customer. As shown below the e-mail includes the information about the Sold-To number, Webkey access code and ECA Admin etc.